Privacy Policy
Privacy Policy – Pegasus Vietnam Tours
Effective Date: 01/01/2025
At Pegasus Vietnam Tours, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you book tours, contact our team, or interact with our website and travel services.
1. Information We Collect
To provide travel services and improve your experience with Pegasus Vietnam Tours, we may collect certain personal information, including:
- Full name, email address, phone number, and contact details
- Passport or identification information required for bookings and travel arrangements
- Payment-related information processed through secure third-party payment providers
- Website usage data such as cookies, IP address, browser type, and device information
- Travel preferences, special requests, and communication records with our team
We collect only the information necessary to provide our services, process bookings, and support your travel experience in Vietnam.
2. How We Use Your Information
The information collected by Pegasus Vietnam Tours may be used for the following purposes:
- Processing tour bookings, confirmations, and travel arrangements
- Providing customer support and important service updates
- Processing payments, invoices, and related transactions
- Improving website functionality, user experience, and service quality
- Sending promotional emails, travel offers, or newsletters when you have opted in to receive them
- Complying with applicable Vietnamese laws, tourism regulations, and legal obligations
We use personal information responsibly and only for purposes related to providing and improving our travel services.
3. Data Protection & Security
Pegasus Vietnam Tours takes appropriate measures to protect your personal information and maintain data security. These measures include:
- SSL encryption for secure website communication
- Secure servers and protected data storage systems
- Trusted and verified third-party payment gateways
- Restricted internal access to sensitive customer information
We do not store full credit or debit card details on our systems, and we never sell, rent, or share personal customer data with unauthorized third parties.
4. Sharing Information with Third Parties
To provide travel services and complete your bookings, Pegasus Vietnam Tours may share relevant information with trusted third parties, including:
- Hotels, cruise operators, transportation providers, and travel partners
- Licensed local tour operators and activity providers
- Government authorities or immigration agencies when legally required
- Secure payment processors and financial service providers
Only the information necessary to arrange and deliver travel services is shared, and we work with partners that are expected to handle customer information responsibly and securely.
5. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Improve user experience and website functionality
- Analyze visitor behavior and website performance
- Enhance website speed and browsing efficiency
- Support optional marketing and remarketing activities
You may choose to disable cookies through your browser settings at any time. However, some website features or functions may not operate properly if cookies are disabled.
6. Data Retention
Pegasus Vietnam Tours retains customer information only for as long as necessary to:
- Comply with legal and regulatory obligations
- Maintain booking and accounting records
- Provide customer support and post-travel assistance
When personal information is no longer required, it is securely deleted or permanently removed from our systems where reasonably possible.
7. Your Rights
Guests may request to:
- Correct or update inaccurate personal information
- Request deletion of personal data where legally permitted
- Unsubscribe from marketing emails or promotional communications at any time
- Request a copy of the personal information stored by Pegasus Vietnam Tours
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws and operational requirements.
Contact Information
For privacy inquiries, contact:
Pegasus Vietnam Tours
📧 pegasusvietnamtours@gmail.com
🌐 pegasusvietnamtours.com
📞 +84988203193
