Vietnam Xplorer – Travel Insurance Policy

1. Importance of Travel Insurance

Vietnam Xplorer highly recommends travelers obtain insurance that covers:

• Trip cancellations and delays
  
• Medical emergencies
  
• Lost or damaged baggage
  
• Travel accidents
  
• Natural disaster disruptions
  

Insurance provides financial protection from unexpected situations during your Vietnam trip.

2. What Is Covered by Our Tour Services

While Vietnam Xplorer ensures all tours meet safety standards, our tour prices do not include comprehensive travel insurance. However, the following basic protections are included depending on the service provider:

• Standard accident insurance provided by local suppliers
  
• Safety equipment for adventure activities
  
• Professional guides trained in emergency response
  

Coverage amounts vary depending on the tour and partner supplier.

3. What Is Not Covered

Vietnam Xplorer does not provide compensation for:

• Lost, stolen, or damaged personal belongings
  
• Medical treatment, hospital fees, or emergency evacuation
  
• Flight cancellations, missed connections, or visa refusals
  
• Personal health issues arising before or during the trip
  
• High-risk adventure sports not listed in the itinerary
  

Guests must seek additional coverage from their own insurance provider.

4. Customer Responsibility

To ensure a safe travel experience, guests are responsible for:

• Purchasing appropriate travel insurance before arriving in Vietnam
  
• Understanding the policy terms offered by their insurance company
  
• Keeping digital and printed copies of insurance documents
  
• Informing Vietnam Xplorer of any medical conditions or mobility limitations relevant to the tour

5. Recommended Insurance Coverage

We advise all visitors to purchase a policy that includes:

1. Medical coverage: Minimum USD 20,000
   
2. Trip cancellation protection
   
3. Personal liability insurance
   
4. Adventure activity coverage (if your tour includes trekking, boating, cycling, or caves)
   
5. Emergency evacuation and repatriation
   

This ensures full protection throughout your trip.

6. Claims & Emergencies

In case of an incident during the tour:

1. Contact your insurance provider immediately
   
2. Notify your Vietnam Xplorer guide or support team
   
3. Collect receipts, medical reports, or police statements
   
4. Keep proof of all expenses for insurance claims
   

Vietnam Xplorer will assist by providing necessary documentation but cannot process claims on your behalf.