Travel Insurance Policy – Pegasus Vietnam Tours

1. Importance of Travel Insurance

Pegasus Vietnam Tours strongly recommends that all travelers obtain comprehensive travel insurance that includes coverage for:

• Trip cancellations and travel delays
• Medical emergencies and hospitalization
• Lost, stolen, or damaged baggage
• Personal accidents and emergency assistance
• Unexpected disruptions caused by weather or natural disasters

Travel insurance helps protect travelers from unforeseen situations and provides additional peace of mind throughout your journey in Vietnam.

2. What Is Covered by Our Tour Services

While Pegasus Vietnam Tours works closely with trusted local partners and follows established safety standards, our tour prices do not include comprehensive personal travel insurance.

Depending on the specific tour and service provider, certain basic protections may be included, such as:

• Standard accident insurance provided by local operators or suppliers
• Safety equipment for trekking, boating, or adventure activities
• Professional guides and staff trained in basic emergency response procedures

Coverage and protection levels may vary depending on the tour type, destination, and third-party service providers involved.

3. What Is Not Covered

Pegasus Vietnam Tours is not responsible for costs, losses, or disruptions related to:

• Lost, stolen, or damaged personal belongings
• Medical treatment, hospitalization, or emergency evacuation expenses
• Flight cancellations, missed connections, visa refusals, or airline-related disruptions
• Pre-existing medical conditions or personal health issues arising before or during the trip
• High-risk or independent adventure activities not included in the confirmed tour itinerary

Guests are responsible for arranging their own comprehensive travel insurance coverage to protect against unexpected travel, medical, or personal-related incidents.

4. Customer Responsibility

To help ensure a safe and enjoyable travel experience, guests are responsible for:

• Purchasing appropriate travel insurance before traveling to Vietnam
• Reviewing and understanding the terms and coverage provided by their insurance policy
• Keeping both digital and printed copies of important insurance and travel documents
• Informing Pegasus Vietnam Tours in advance of any medical conditions, dietary requirements, allergies, or mobility limitations that may affect participation in the tour

Providing accurate travel and health information helps us better support your safety and comfort throughout your journey.

5. Recommended Insurance Coverage

Pegasus Vietnam Tours strongly recommends that all travelers purchase a comprehensive travel insurance policy that includes:

• Medical coverage with a minimum recommended limit of USD 20,000
• Trip cancellation and travel interruption protection
• Personal liability coverage
• Coverage for adventure activities such as trekking, boating, cycling, or cave exploration, where applicable
• Emergency evacuation and repatriation assistance

Having appropriate travel insurance provides additional financial protection and peace of mind throughout your journey in Vietnam.

6. Claims & Emergencies

In the event of an accident, medical issue, or travel disruption during your tour, guests should:

• Contact their travel insurance provider as soon as possible
• Notify their Pegasus Vietnam Tours guide or support team immediately
• Collect and keep all relevant documents, including receipts, medical reports, police reports, or airline confirmations
• Retain proof of all related expenses for insurance claim purposes

Pegasus Vietnam Tours will make reasonable efforts to assist travelers by providing supporting documentation when available. However, all insurance claims must be handled directly between the traveler and their insurance provider.