Privacy Policy
Vietnam Xplorer – Privacy Policy
Effective Date: 01/01/2025
Vietnam Xplorer is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard customer data when you book Vietnam tours or interact with our website.
1. Information We Collect
We collect information such as:
- Full name, email, phone number
- Passport or ID details (for bookings only)
- Payment information (processed securely)
- Browsing data (cookies, IP address, device data)
- Preferences and communication records
2. How We Use Your Information
Your data is used for:
- Booking confirmation and travel arrangements
- Customer support and service updates
- Payment processing and invoicing
- Improving website performance
- Marketing emails or promotions (opt-in only)
- Legal compliance with Vietnamese regulations
3. Data Protection & Security
Vietnam Xplorer uses:
- SSL encryption
- Secure servers
- Verified payment gateways
- Restricted internal access
We never store full card details and never sell customer data to third parties.
4. Sharing Information with Third Parties
We may share data with:
- Hotels, cruises, transport partners
- Local tour operators
- Government authorities (if required)
- Payment gateways
Only information necessary to deliver services is shared.
5. Cookies & Tracking
Our website uses cookies to:
- Improve user experience
- Analyze visitor behavior
- Enhance loading speed
- Support remarketing (optional)
You may disable cookies through your browser settings.
6. Data Retention
Customer data is kept only as long as required for:
- Legal obligations
- Booking records
- Customer service support
Unnecessary data is securely deleted.
7. Your Rights
Guests may request:
- Data correction
- Data deletion (where legally allowed)
- Unsubscribe from marketing emails
- A copy of the personal data stored
Contact Information
For privacy inquiries, contact:
Vietnam Xplorer
📧 info@pegasusvietnamtours.com
🌐 vietnamxplorer.vn
📞 +8484-939-1981
